Frequently Asked Questions
Everything you need to know about our premium beauty and fragrance collections.
Are your fragrances and beauty products authentic?
Yes, Alwataniah guarantees 100% authenticity for all our products. We source directly from authorized distributors to ensure you receive the highest quality original formulations.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey.
What is your return policy for beauty items?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 14 days of delivery. Please contact our support team to initiate a return.
Do you offer international shipping?
Currently, we ship to selected regions. You can view the full list of available countries and calculated shipping rates at the checkout page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless shopping experience.
How should I store my perfumes to ensure they last?
To preserve the scent profile, store your fragrances in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer or cabinet.